Customer service
Understands, replies and acts. Around the clock.
Elke receives customer enquiries, understands what is being asked, pulls order data from your shop and replies in your AI colleague's name. She doesn't just draft, she acts: looks up orders, changes delivery addresses, creates returns and initiates refunds. A human only steps in when she is unsure or the case needs human judgement.
- Understands and classifies every enquiry on intent, urgency, sentiment and language, and routes it to the right agent.
- Automatically pulls order history, tracking and product data from the shop as context for the reply.
- Performs real actions: order lookup, address change, return, exchange and refund, up to a limit you set.
Functions
- Triage & routing
- Context from the shop
- Actions with control
- Autopilot & escalation
Works with
- Shopify
- WooCommerce
- Magento
- Shopware
- Prestashop
- BigCommerce
- Gmail
- Outlook